Terms and Conditions

By using Finer Pte. Ltd. (“Finer SG”, we or us) services, you agree to the following terms and conditions:

Laundry Service

Finer SG reserves the right to refuse cleaning any garment.
Finer SG will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. There may be instances where certain stains prove challenging to eliminate entirely or become visible after the cleaning process. We are not liable for any remaining or post-cleaning visible stains and charges will not be waived in such cases.
Finer SG will charge the cleaning cost of all items on our price list, unless you believe the depreciated value of your garment exceeds ten (10) times the cleaning charge. In such case, please declare the value in which the garment will be cleaned at 1/10th of the declared value.
Liability for any reason (including but not limited to lost or damaged items) is limited to the lesser of ten (10) times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide published by the International Fabricare Institute (IFI), not exceeding $150.00 whichever is lowest. Once the item has been compensated, it remains the property of Finer SG.
Finer SG’s liability shall be limited to the terms contained herein and shall only apply to the individual item which has been damaged or lost. In the event that items are priced in one lump sum or are part of a set (such as curtain belts or cushion covers) and should any damage or lost occur which is the fault of Finer SG, the liability shall be based upon ten (10) times the apportioned cleaning cost for that individual item (part of a set) or a similar replacement will be provided.
Kindly remove valuable, personal or ornamental items attached to or left on the garment. Finer SG is not responsible for the loss of item(s) not removed prior to cleaning.
Finer SG shall not be liable for damages/ lost items with a defect in the design, material, dyes or construction, have residual stains or have accessories or ornaments which can’t withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.
Finer SG shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.
Finer SG shall not be liable for loss or damage due to load wash service (wash by per kg).
Finer SG shall not be responsible for curtain shrinkage between 1cm to 15cm, as it is a natural occurrence and considered a material issue. Factors such as fabric composition and environmental conditions can contribute to shrinkage variations.
For our curtain cleaning service with dismantling and installation, customers must ensure that the curtain area is free from any home décor blockage and provides sufficient space for our team to safely use a ladder. If the customer requests furniture to be moved, additional charges for labor fees will apply. We shall not be liable for any damages that may occur during the dismantling or installation process.
Please check upon collection on the number and condition of items. If you are not present to give us or receive your items, your appointed receiver will be deemed as acceptance of our terms and conditions. Finer SG will not be liable for claims relating to missing items after collection.
Any claims or irregularities with respect to the condition of your garment must be reported within 24 hours from the time the garment/item is collected, and you must bring it to one of our outlets for inspection.
Finer SG will contact you for the collection of items, if collection is not made after two (2) weeks from our store. Garments left for more than two (2) month from the date of receipt by Finer SG will either be donated to charity of our choice or sell by public auction for charitable purposes, with no further claims against Finer SG. Finer SG shall not be responsible for any involuntary loss occasioned by such donations.
For cancellation after receiving the email bill, customers have a time frame of 2 hours for standard orders and 1 hour for 1-day express orders. The minimum order amount for home pick-up delivery service is $40. For curtain dismantling and installation service, the minimum order is $150, except for curtains measuring between 3-5 meters, where the minimum order is $200. In the event that Finer SG has already collected your order but you decide to cancel, a minimum order charge will apply for the delivery back to you, covering operational and transport waste trip costs. If you wish to reschedule the collection or delivery after the agreed schedule, Finer SG reserves the right to charge you $12 as a transport waste trip cost.
Quantity and cleaning charges of each articles received will be based on Finer SG count and will be final.

Alteration

Finer SG will begin to perform the service only upon receiving full payment from the Customer for the Service(s). Service(s) provided are based on the measurements provided at the time of the Customer’s first fitting. Any changes in Customer’s measurements after the first fitting which cause additional or different Service(s) to be performed will be subjected to additional charges.
All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at time of collection, Finer SG shall not be responsible for subsequent complaints.
All claims must be made within (24) hours from the garment/item is collected. If the garments should be damaged/lost while in the Finer SG’s custody, such liability shall based on the depreciated value of the article, not exceeding 5 times the alteration charges of the affected garment, and capped at a maximum of $100 per item. In the event of a customer complaint, the Customer undertakes to give Finer SG the opportunity to rectify all works.
A tolerance of 2cm shall be applied to the pattern measurements that relate to the manual measurements.
Cut out fabrics will be recycled unless customer specifically requests otherwise.
All garments must be cleaned before alteration, Finer SG reserve the right to reject customer’s item.
Item not collected after (2) months will be donated to charity.
The Finer SG will not be responsible for any pre-existing condition that is not apparent upon visual inspection of the items.
Payment of the price shall be made in full upon the date of the order.

Air-con Cleaning Service

Scope of Service:
A) Normal Aircon Service
• Wash the Filter
• Vacuum the Drain Pipe
• Wash the Drainage Tray
• Clean the Fan Blower
• 30 days warranty (water leaking only)
B) Chemical Overhaul Service
• Dismantle the whole indoor unit
• Chemical Wash Evaporator Coil, Water Tray, Fan Blower, Cover & Filter
• Vacuum the Drain Pipe
• Check Gas (Top up for free)
• 90 days warranty on service workmanship (on scope of service only)
The customer shall ensure that the Finer SG’s personnel have full and safe access to the aircon at all reasonable times for the purpose of providing the Services.
If Customer fails to provide Finer SG’s personnel the access to the residence where the aircon is located at the booked schedule, the visit shall be considered as one servicing job performed.
Customer should make sure any furniture or any house decorations are clear from the aircon, in order to prevent unnecessary damage or loss/cost incurred. In the event any furniture or decoration is blocking the aircon, Finer SG will not be liable for any damage or loss incurred whatsoever.

Bag and Shoe Cleaning/ repairs

Removing stains completely is not guaranteed. Upon clients’ requests, Finer SG can provide our service to remove the stains. This will be done at the clients’ own risk. Additional charges at the prevailing rates apply. Finer SG reserves the right to refuse to service the item at any time.
Clients should make sure that the conditions checklist form accurately indicates major blemishes spotted at the time of deposit and understand that the blemish may/may not be improved or worsened by services rendered by Finer SG.
The drawings indicated in the Condition Checklist or blemishes pointed to customer by Finer SG staff at the time of deposit, do not indicate blemishes / fungi / water marks that are less than 0.5cm and not visible to the eye at the time of deposit.
Clients may be informed of other blemishes spotted by Finer SG after deposit via phone, text or email.
Finer SG exercises our utmost care in the services of every item entrusted to us. We use methods and chemicals that are best suited to the nature and conditions of each individual item to our knowledge. We will fulfill our promise to deliver coloured item(s) as close as possible to our client(s)’ request(s). Kindly note that the original colour of the item(s) may likely affect the end product. Therefore Finer SG may not be able to guarantee that the colour will be exactly as requested. Clients must pay the agreed-upon charges prior to service.
Finer SG tried as hard as possible to track loose item(s) found in the item(s) sent to us. We will not be held responsible for loose items such as jewelry, cash, detachable buttons, cufflinks, dust bags, boxes, etc. We request that clients empty every compartment prior to leaving items with us.
Finer SG does not take responsibility for any intrinsic weakness or defects found in materials. In the process of dry cleaning, we cannot guarantee for colour loss or against damage to weak and tender fabrics.
Vachetta leather ages with time and thus colours vary on different parts of the leather. Cleaning removes dirt, dust and grime from the leather. After cleaning, the leather will appear lighter/darker at different parts of the leather according to usage. Please note that Finer SG cannot be responsible for the varying tones of leather.
Any items must be claimed within 14 days from the date of collection as stated on the receipt. Finer SG will not hold any form of liability of unclaimed items beyond the 14-day period. All unclaimed items may be disposed off after the expiry date.
Any items will be kept at out store for a maximum of 1 month, after which, items will be sent back to our workshop and delivery charge will apply if the items are not disposed and are still at our workshop.
Should there be any damages or loss happen to your item during our care, Finer SG liability for any reason (including but not limited to lost or damaged items) is limited to five (5) times the cleaning cost not exceeding $1800.00 whichever is lowest. Proof of purchase is required to proof authenticity of the bag. The original item will not be given back to the customer once the compensation has been successfully made.

Upholstery Cleaning

The Customer agrees to make full payment for the upholstery services in advance, prior to the commencement of the service. Services sold are not refundable.
Finer SG may impose additional charges after assessment if there are additional areas or if the conditions of the carpet, curtain, or upholstery differ from the information provided by the customer.
The client should ensure that the servicing area is free from home décor blockage. We shall not be liable for any damages or costs incurred.
Finer SG shall not be liable for any shrinkage in size of the carpet, curtain, upholstery, texture, and color fading due to unforeseen circumstances.
Please note that not all stubborn stains, spots, and odors can be removed thoroughly.
The Customer is responsible for inspecting the cleaning results immediately after completion of the service, before our team leaves the premises. Any concerns or issues regarding the cleaning results must be brought to the attention of our team at that time.
Our liability for loss or damage, if any, shall not exceed the invoice amount. Claims with supporting evidence must be made within 24 hours from the completion of the service.

House Cleaning

Finer SG and its employees will take all necessary care during the normal course of work. In the event of any incident that may result in the loss or accidental damage of our customer’s property, we will adopt the following procedures:
- When the loss or damage has come to our attention, we will immediately notify our customer. If when the Company has no knowledge and the incident is discovered & informed by the customer, the Company will immediately set up an investigation.
- The Investigation will involve an interview involving the immediate housekeeper prior to the incident. This may even extend to those previous housekeepers who have done the cleaning for that apartment or house. If the incident is discovered by the Customer, we may even interview him/her on the nature or circumstances of the discovery. As difficult as it may be, we will proceed with the investigation in an objective manner. The final outcome of the investigation will be made known to the Customer.
The investigation outcome can be conclusive or inconclusive. For an Inconclusive Outcome, the Company may decline any forms of claim and may award an amount based on goodwill. For a Conclusive Investigation, if the responsibility lies solely with the Company, then any compensation value will be capped at one session contract/service fee.

Finer SG advance/ pre-paid credit

Pre-paid credit can be used to offset your payment for all services offered by Finer SG including online order at https://FinerSG.easybus.app/.
Pre-paid credit can be used at any of our Finer SG outlets. Our outlet locations can be found at https://finer-sg.com/contact-us/.
Pre-paid credits will expire three years after the last date of transaction. Any remaining balance will be cancelled immediately and without further notice.
Pre-paid credit is not transferrable to other party.
Pre-paid credit shall be non-refundable.
In the rare instance that your garment is lost or damaged by Finer SG, the refund will be credited into your pre-paid credits.

Modes of ‘Compensation’

To repair any damages if possible
To replace if items cannot be repaired
To compensate for item taking into consideration the depreciation of the item.

For financial compensation, proof of purchase (receipts) must be furnished. If no receipts can be obtained, then the Company will rely on its assessment. Final decision is at the discretion of the Company.

Exclusion

The following items will not be considered for compensations:

Discoloration of materials (e.g. any fabric like fading of colours, any surfaces etc.)
Chipping of items that does not render the item useless
Anything that does not cause any malfunctioning of equipment or does not affect the performance of the affected appliances.
Any unintended damages to the property such as the floor, curtain railings, furniture or other items during the process of installation or dismantling of curtains, lights, air conditioning and / or fans.
Accidental breakage of ceiling lights.
Any damages relating to standing fans.
Any properties damaged due to normal course of depreciation or through constant usage of said item (wear & tear exclusion).